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Emergency Services

Most countries now offer simple three digit phone number access to all emergency services. This access strategy means that all calls must be received by one organization that will then forward it to the most appropriate emergency service in order to triage the service response.

DeltaACD for three-digit phone number emergency services provides a complete specialized contact center for emergency call handling. It includes a multi-channel ACD, call recording, dedicated agent workstation, emergency call routing applications and open interfaces to allow the effective integration into existing infrastructure and systems.

The DeltaACD platform provides comprehensive support for both the initial call handling and reception (PSAP-1) as well as the reception, triage and management at the emergency service responder such as the police, fire or ambulance service (PSAP-2).

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