A hosted contact center infrastructure for concierge services, speech self-service with unique name and street recognition accuracy for businesses, residences, and Points of Interest (POIs) is available for motorists from VoltDelta as a single source for effectiveness and value. Automotive manufacturers, insurance companies, applications & platform developers, and others providing driver services rely on VoltDelta’s range of customer care on demand solutions for agent based and automated assistance for Location-based Services.
Experience gained as the virtual concierge infrastructure for one of the largest automotive providers along with a hosted telephony infrastructure currently supporting more than 1 billion calls annually, provides call connection confidence for the fluctuating volumes frequently encountered within Telematics applications.
VoltDelta is a unique source for motorist care:
- Virtual Concierge Infrastructure: VoltDelta’s IP-based telephony infrastructure supports our virtual contact center concierge service. Calls are intelligently routed to agents located anywhere in the world based on their availability, location or skill. Agents manage inquiries from their desktop which includes a soft-phone, telephony management controls and information on the caller from either a database or CRM solution. Services provided may include
- Delivering driving directions
- Dispatching roadside assistance
- Providing concierge services
- Speech Self-Service: VoltDelta patent-pending CrystalWAVE speech recognition technology uniquely disambiguates between like-sounding streets, business names and Points of Interest. Improved accuracy coupled with reduced tuning requirements means VoltDelta’s speech recognition for motorists will recognize the correct intent more often to immediately deliver results without concierge assistance.
VoltDelta’s experience for motorist care includes:
- Concierge infrastructures supporting one of the largest in-car automotive systems.
- 511 voice recognition services for leading states.
- Self-Service parking solution powering Park mobile in many municipalities in the U.S.
- Emergency services
Contact VoltDelta to learn more about our Telematics on demand solutions or schedule a live online demo today!