Global Customer Care Challenge
Opportunities are global, encouraging organizations of all types to look beyond local borders and current markets to sell and support products and services. International expansion however introduces a new set of challenges including cultural, language, time zone differences, and legal to name a few.
VoltDelta’s global contact center experience in more than 40 countries helps drive success in new markets with:
- Strategy: Contact center resources in each market or back haul traffic to the US? VoltDelta’s cloud based solution is capable of cost effectively working with either choice. Hosting facilities in the U.K. and Germany combined with an MPLS backbone capable of linking with VoltDelta facilities in North America support exceptional deployment flexibility.
- Solutions: Call distribution, automated voice of the customer call recording, and SMS messaging are a unified resource based primarily on VoltDelta technology, making it easy to interact with the customer’s channel of choice. Calls may commence in automation, extend to an agent, then trigger an SMS confirmation with voice recording with reports tracking every step. VoltDelta focuses on improving the customer experience by extending the solution to multiple channels of communications, including social, the Web, IVR/speech recognition, chat, phone, and email.
- Languages: VoltDelta can create custom speech services in a variety of languages and offer best practice advice and guidance on the design and delivery of speech based solutions. VoltDelta has developed IVR applications in over 55 languages.
- Cloud: DeltaACD Contact OnDemand solution is delivered from the cloud, delivering security and reliability with an international footprint for exceptional customer care.
Contact VoltDelta to learn more about our experience with global call center resources or schedule a live online demo today!