The role of the cloud is transforming how financial managers evaluate the cost benefits of enterprise contact center technology. Telephony contact centers are typically a product of evolutionary investment where the choice of an ACD was made years ago and then SMS functionality was added later. A substantial budget is needed for equipment upgrades, training and for the IT staff to make everything work together.
On Demand Solution
A research report published by Frost and Sullivan found that a cloud-based contact center provides organizations with better business agility and financial benefits. The report stated that “shifting from premise-based to a cloud-based contact center solution for a 250-agent setup can net a company significant savings over a 3-year period.”
DeltaACD cloud-based on demand solution reduces financial barriers while providing exceptional contact center services:
Contact VoltDelta to learn more about our contact center services for finance and investment managers or schedule a live online demo today!