We invite you to download the following research reports written by leading industry experts. These informative reports on contact center trends and technology are based on survey results, interviews and industry analyst insights.
A major annual report published by ContactBabel studying the performance, operations, technology, and HR aspects of US contact center operations.
ContactBabel, a leading industry analyst, published a comprehensive guide on trends, technology and vendors that offer a cloud-based contact center solution.
PCI DSS provides guidance to merchants as well as payment card processors around how to process, store and transmit payment card information. In this ContactBabel report, learn how PCI compliance promotes best practices in information security.
DMG Consulting clarifies why companies need both ACD and CRM applications if they want to deliver a consistently world-class service experience.
ContactBabel, a leading analyst of the contact center industry, published a comprehensive 99 page report that covers all aspects of self-service channels including the web, IVR, email, chat, social and mobile channels.
Learn about industry trends and the projected forecast for the cloud contact center market. This report also identifies the benefits of moving to a cloud contact center solution.
This report includes best practices for company’s looking to implement or upgrade this IVR technology in their contact center.
This white paper explores why cloud-based technology is essential for a growing contact center and provides a practical guide to aid in identifying the best vendor to fit your organization’s unique needs.
This report looks at customers’ and businesses’ attitudes toward usage of multichannel interactions, and identifies the issues and potential pitfalls that businesses will face when trying to improve the customer communications across channels.
This latest report from CMIQ Research reveals key trends in contact center technology – from American Express, Best Buy, MetLife and many others.