Learn from our library of videos on industry trends, virtual contact center success stories, VoltDelta products, services and more. Watch Videos
Listen to how an engaging voice recognition user interface results in improved caller satisfaction while reducing the interaction time by 25% compared to the painfully encountered “press or say 1” audio menu.
Call Personalization for a Bank
Experience how anticipation of customer needs and preferences derived from ANI-related detail can be used for dynamic personalization. Results include compressed handle times, reduced costs and more satisfied customers.
Proactive Reminders for Appointment Confirmations
Proactive automated calls are always effective for extending customer care with applications such as appointment reminders. VoltDelta’s multi-channel platform is differentiated from virtually all other vendors with an ability to convert outbound IVR calls to inbound IVR automation (or agent) along with patent-pending voice recognition for accuracy and reduced tuning.
Voice Menu Shortcuts for 511 Traffic Inquiries
VoltDelta’s IVR platform allows callers to barge-in before completing any menus. A caller can state their location at any time and reach traffic conditions more quickly.
Delta Dialog Prepaid Card Automation
Listen to how DeltaDialog’s voice recognition and personalization features is helping the Prepaid card industry.