The flexibility to centrally manage agents located literally anywhere in the world that has an IP or telephony service without capital investment enables:
- Agent deployment based on talent availability, labor cost advantages or geographic coverage to provide customers a higher level of service.
- Call routing and queue management without brick & mortar boundaries.
- Consolidated management and reporting for supervisors.
DeltaACD is a virtual contact center service that steps beyond the competition to provide exceptional customer care via:
- Intelligent Contact Management & Call Routing: Immediately identify customers, their preferences and history of past interactions to respond more effectively and efficiently. Direct calls, emails, chats, and social media inquiries to agents by call characteristics, skill, geography, message type and queue status.
- Multi-channel Communications: Reach and respond to customers with their preference of contact method including voice, email, chat, sms or social media.
- Integrated IVR: Leverage speech recognition or IVR to efficiently direct calls to agents within a single Software as a Service (SaaS) platform.
- Voice of the Customer: Real-time call auditing + assistance, along with voice of the customer call and agent screen recording enable unique customer experience evaluation along with an ability to easily search and share audio and video files for executive review or agent training.
- Billion Call Scalability & Reliability: VoltDelta’s vast carrier independent VoIP and TDM infrastructure currently supports thousands of agents and operators, 1 billion calls and SMS messages per year deliveries with exceptional reliability.
- Global Reach: VoltDelta data centers are located in North America, the UK and Germany to extend contact center service connectivity. VoltDelta customers are located in more than 40 countries worldwide.
“Since deploying the VoltDelta solutions, Rx Outreach’s customer satisfaction scores have jumped five points, from 88 percent to 93 percent. Some customers have even provided unsolicited donations to assist Rx Outreach with future endeavors. Rx Outreach is really about helping people. VoltDelta helps us keep them happy too,” Jeff Clark, CIO, Rx Outreach
Contact VoltDelta to learn more about our virtual contact center and call center system solutions or schedule a live online demo today!