Technology

Design & Integration

Contact Centers of all types require integration to an increasing number of corporate or third party vendor solutions to deliver a cohesive customer experience. Use of multiple communication channels make information sharing and seamless transitions even more important, especially with mobile callers where expectations have been set by ever more capable mobile devices.

Core contact center services including virtual contact center, patent-pending speech recognition IVR technology and voice of the customer call recording are VoltDelta innovations, supporting rapid deployment, seamless transitions between channels and cost effective service. In addition, VoltDelta’s expertise in integrating many other contact center components enhances services with flexibility include customer/prospect data or to work with favored vendors. Examples include:

Contact VoltDelta to learn more about how our contact center service integration works or schedule a live online demo today!

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