On Demand Solution with Global Presence
Managing customer care in multiple countries presents many challenges. For most global organizations this means dealing with a range of virtual contact center and/or IVR solution providers with expected inconsistencies in quality, support and billing. Rare are the hosting providers that maintain their own data centers with associated networking and telephony in multiple regions.
VoltDelta stands out as an on demand customer care solution provider with hosting facilities in multiple countries. Experience with select PTT’s, languages and cultures consolidated within a single VoltDelta resource makes deployment easier, promotes consistency in performance and facilitates future expansion.
- Expansive Network: The DeltaACD platform has data centers in North America, the U.K., and Germany. This international solution provides unique flexibility for organizations already supporting customers beyond North America, as well as for those that expect to grow their customer care resources without geographic boundaries.
- Cost Effective: Traffic on the VoltDelta network can be transported over the Internet to reduce costs, including calls originating on TDM. VoltDelta is able to convert calls from TDM to IP and back as needed. Voice and data encryption protects traffic over a public network.
- Contact Center Efficiencies: VoltDelta’s scalability with international presence provides further efficiencies in call routing, management and processing of customer care reach and response locally, regionally or internationally to fit your preferred strategic approach.
- Customized Speech Solutions: VoltDelta can create custom speech services in a variety of languages and offer best practice advice and guidance on the design and delivery of speech based solutions. Our experience comes from years of experience in delivering IVR and automated speech recognition systems to many organizations worldwide.
Contact VoltDelta to learn more about our on demand solutions for International organizations or schedule a live online demo today!