Organizations seeking a multi-channel virtual contact center and/or a speech self service on demand solution must keep in mind the importance of entrusting customer care to systems that deliver reliable performance while demonstrating the flexibility to expand with your business volume. The DeltaACD Contact OnDemand is a cloud contact center platform that combines proven scalability, carrier independence and multi-channel ACD to deliver a unique level of flexibility and efficiency. Key attributes include:
- Scalability with Reliability: The DeltaACD platform is an evolution of our directory service platform for the Telco market which has a proven track record of answering over a billion calls per year globally with 99.99% reliability.
- Global Reach: VoltDelta’s international hosting centers enables multinational customers to provide consistent services from a common platform architecture beyond North America.
- Network: VoIP inbound calls via the SIP protocol are supported on the DeltaACD Contact OnDemand platform. Carrier agnostic service enables a choice of virtually any TDM or VoIP service.
- Voice of the Customer: Call recording is an invaluable tool for evaluating customer care performance, ensuring regulatory compliance, and to assist with training. VoltDelta’s call recording technology provides an easy to use and cost effective method for capturing the voice of the caller.
- Multi-Channel Solution: VoltDelta’s multi-channel solution is built on a platform that converges the key customer care components of IVR/speech recognition, ACD (automatic call distribution) and call plus agent screen recording using VoltDelta developed technology along with SMS messaging.
Contact VoltDelta to learn more about what makes our on demand solution unique or schedule a live online demo today!