Technology

Voice of the Customer

Voice of the customer call plus agent screen recording is an invaluable tool for evaluating customer care performance, ensuring regulatory compliance, and assisting with training. VoltDelta’s call recording technology provides an easy to use and cost effective method for capturing the voice of the customer.

An entire call can be tracked as a SIP-based service, from voice recognition dialog to agent interactions. A web interface enables queries based on a number of call characteristics. Graphical representation displays call duration and automation to agent segments for drill down analysis. Additional value includes:

Contact VoltDelta to learn more about our voice of the customer call recording and voice recognition system or schedule a live online demo today!

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