Munich, 20 February 2015
Automated speech and telephony solutions from VoltDelta enable 10minutes to provide customers with quick, affordable access to expert advice
Munich, Germany, February 20, 2015: VoltDelta International has supplied automated speech and telephony solutions from its OASIS on-call portfolio to the Munich-based startup 10minutes.
With its innovative “Expert on Demand” service, 10minutes (www.10minutes.de) helps customers find experts in business, IT, law, taxes, finance and many other fields and book telephone consultations with them in blocks of ten minutes. It aims to bridge the gap between inefficient online searches for advice that may or may not be qualified and scheduling a full-blown consultation with a professional that may not take place until weeks later.
The solutions provided by VoltDelta include intuitive automated speech interaction as well as telephony and call handling from its OASIS on-call portfolio, allowing experts who have signed up for the service to check their appointment calendars and place calls to customers who have booked consulting sessions. OASIS on-call also enables time-slot management, including tracking the amount of time the call has taken and notifying participants of remaining time.
Rapidly scalable, OASIS on-call currently provides 10minutes with call handling and IVR for Germany, Austria and Switzerland with built-in flexibility for international growth.
“We are excited about the chance to help 10minutes bring their innovative Expert on Demand service to market by meeting their need for robust, reliable automated speech and call handling capabilities delivered quickly,” said Noel Hughes, managing director of VoltDelta International. “Not only were we able to complete the project in four weeks from start to finish, but we have equipped 10minutes with a solution that will easily scale as they grow their business in the future.”
VoltDelta OASIS on-call solutions are available out of the cloud and around the clock, requiring minimal overhead investment while allowing businesses to flexibly react to changing market demands and optimise the customer experience without having to operate and maintain hardware and software on premise. Cloud-based solutions from VoltDelta are offered from secure, ISO 27001 certified hosting facilities in Germany and the United Kingdom.
“We were impressed with VoltDelta’s expertise, with how quickly they were able to understand our requirements and with their professionalism in delivering a solution that helped us launch quickly,” said Dr. Florian Schmid, CEO. “In VoltDelta, 10minutes has an ideal technology partner for enabling us to achieve our aim, which is to offer consumers quick, hassle-free, qualified advice and give the over 1,000 experts we already have the chance to flexibly address new target groups and gain the trust of new customers.”
VoltDelta International delivers cloud-based, multichannel contact centre solutions, intelligent automation and data-driven contact management to optimize the customer journey. We rapidly tailor and integrate our solutions to enable customers to increase revenue, boost retention and reduce operating costs while taking advantage of proven scalability and reliability. For more information, please visit: www.voltdelta.net.
10minutes is the Expert on Demand platform for private and professional consulting. More than 1,000 qualified financial, IT, legal, tax and business experts offer the benefit of their expertise in cost-effective and practical 10-minute consultation sessions, either via telephone or e-mail. 10minutes provides advice from experienced professionals on demand, from anywhere and at any time, bridging the gap between searching for information on the internet or in conventional media and full-blown on-site consulting. Learn more at www.10minutes.de
For VoltDelta International
James Glasspool+44 1932 755 555