München, 22 April 2015
Provides Simple-to-Deploy, Packaged Solution with Embedded Best Practices for Growing Companies
Munich, Germany, April 22, 2015 ─ VoltDelta today announced OASIS on-call, an Oracle Accelerate solution for Contact Centers based on Oracle Service Cloud. VoltDelta is an Oracle Accelerate solution provider and a Gold level member in Oracle PartnerNetwork (OPN).
VoltDelta has extended the powerful media distribution capabilities of its OASIS on-call contact center with the customer experience solution Oracle Service Cloud. The combined solution delivers a powerful multi-media contact center and customer experience platform, with routing, segmentation and skill set selection that can be based on customer information in Oracle Service Cloud.
The solution offers a unified multichannel customer care solution, enabled to meet customers on the communication channel they choose with efficiency and cost-effectiveness. Customer service agents can handle e-mails, chat sessions, social media posts and phone calls with the embedded OASIS soft-phone – all from a single desktop.
OASIS is delivered from VoltDelta’s global secure hosting centers on a SaaS basis.
Extension with Oracle Service Cloud allows for rapid deployment times and fast time-to-value.
“We are very pleased to offer OASIS on-call as part of the Oracle Accelerate Program and see the value this delivers to the customer journey provided to midsize companies,” says Yusuf Bulan, Managing Director at VoltDelta International in Munich. “The extension of our powerful multi-channel ACD OASIS on-call call center solution with Oracle Service Cloud delivers a solution enabled to meet customers wherever they choose to interact with an organization and to do so with efficiency and cost-effectiveness. The combined solution delivers a powerful multi-media contact center and customer experience platform, deployed in the cloud that helps companies offer a cohesive customer experience.”
About Oracle Accelerate
Created by Oracle’s experienced partners, Oracle Accelerate solutions are simple to deploy, industry-specific packaged solutions for midsize customers, designed for fast time-to-value, which means getting the right solution in place quickly, inexpensively and with a controlled scope and predictable returns. Oracle has more than 300,000 midsize customers who use Oracle to grow and succeed with a modern business platform. To find out more, visit www.oracle.com/accelerate.
About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle’s partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more, visit www.oracle.com/partners.
About VoltDelta International
VoltDelta International delivers cloud-based, multichannel contact centre solutions, intelligent automation and data-driven contact management to optimize the customer journey. We rapidly tailor and integrate our solutions to enable customers to increase revenue, boost retention and reduce operating costs while taking advantage of proven scalability and reliability. For more information, please visit www.voltdelta.de
Oracle and Java are registered trademarks of Oracle and/or its affiliates.